Tag Archives: Information Please

If you appreciate someone, tell them so…

1 Oct

There are times when I am moved to tears by reading a forwarded email, and today was no exception.  Before I share the email with you, let me ask you a question – do you have any idea whether (and when) you cause positive ripples in the life stream of others?

In these tough economic times, I’ve noticed that people have become more rude and more unappreciative… and that unfortunately includes clients.  Over the past few weeks, I’ve been besieged with an unprecedented stream of emails and been treated with the most disrespect I think I’ve ever had.  Just a week ago, I taught a full-day workshop as a favor to a friend (where they registered over 100 professionals in the course) and despite their per-person charge that netted them at least $10K USD, they paid me less than 10% of the take.  When I questioned the arrangement (I had agreed to teach 30 people maximum), I was greeted with a response akin to “you should be grateful we got you the audience!”  It was disappointing to receive little respect for the energy and expertise I provided… live and learn.

Consulting jobs today routinely offer less than half of the rate I received in 1994 (15 years ago) and then purport that consultants like me should be lucky to get such offers at all. This is despite having published two mainstream books and having 15 years more experience than I’ve had before. Of course, it’s a choice – take the work at the less than 1/2 price or hold out for higher quality, better positioned clients – the problem is that those clients may or may not come before the mortgage is due.  At the same time, the project management training I’m delivering is the best work I’ve ever done – and my evaluations from students show this!  Yet, the clients who hire me to do such training are cold, unresponsive and tell me (in not so many words) that I’m simply a piece of meat who doesn’t deserve the courtesy of a return phone call or email when I ask about confirming dates they’ve reserved (and often cancel on a moment’s notice).  I do realize that it’s a buyer’s market for consultants and training professionals today, but it gets tiring to be treated poorly by those I serve so diligently (and who make a ton of money off of me!)  What happened to common courtesy and professional respect?

The golden rule (treat others as you’d like to be treated yourself) certainly seems to be on long term hiatus today!

Perhaps that’s why it’s so refreshing to receive the email today (it’s coming I promise!) – and I realized that there are many people who do great work and never get the appreciation they deserve.  That’s not right and not fair, but it’s life.

Thank you!Nonetheless, I’d like to say thank you to a few people in my life today:

– My mom and dad who love me tirelessly regardless of whether they agree with what I’m doing with my life;

– My friends: Pat, Jennifer, Janet, Mary, Linda, Nayla, Darja, Carolyn, Kathy, Nicole, and many others (you know who you are) who are there for me and probably have no idea how important you are to my sanity and well-being!

– My kids: Corinne and Alex, who are adults and still find time to call and let me know that they are okay and that I’m still important even though they live on their own;

– My siblings and their partners who take the time to connect with me on Facebook or just to drop a line despite that they live more than 3000 miles away from me;

– Colleagues and acquaintances who remind me that business is not always fair and that they experience the same ups and downs with today’s business climate as I do;

– Supporters who I may not know personally (or may have met once) who drop me an email or leave a comment when they hear that I received an award or published a new post or article;

– Students and conference participants who come to my presentations and lectures and who care enough to stay to hear what I have to say;

– The “Wayne” in the story below who remains anonymous but whose words are inspirational.

I appreciate you more than you know!

p.s., Now here is the email that spurred me to post this today – maybe you’ll also be moved to email or call someone in YOUR life and let them know that YOU appreciate them in some small or large way.  It will make their day or week or month!

PhonePHONE ON THE WALL.  HELLO (author unknown)

When I was a young boy, my father had one of the first telephones in our neighborhood.. I remember the polished, old case fastened to the wall. The shiny receiver hung on the side of the box. I was too little to reach the telephone, but used to listen with fascination when my mother talked to it.

Then I discovered that somewhere inside the wonderful device lived an amazing person. Her name was “Information Please” and there was nothing she did not know. Information Please could supply anyone’s number and the correct time.

My personal experience with the genie-in-a-bottle came one day while my mother was visiting a neighbor. Amusing myself at the tool bench in the basement, I whacked my finger with a hammer, the pain was terrible, but there seemed no point in crying because there was no one home to give sympathy.

I walked around the house sucking my throbbing finger, finally arriving at the stairway. The telephone! Quickly, I ran for the footstool in the parlor and dragged it to the landing. Climbing up, I unhooked the receiver in the parlor and held it to my ear.

“Information, please” I said into the mouthpiece just above my head. A click or two and a small clear voice spoke into my ear.

“I hurt my finger…” I wailed into the phone, the tears came readily enough now that I had an audience.
“Isn’t your mother home?” came the question.
“Nobody’s home but me,” I blubbered.

“Are you bleeding?” the voice asked.

“No,” I replied. “I hit my finger with the hammer and it hurts.”

“Can you open the icebox?” she asked.

I said I could.

“Then chip off a little bit of ice and hold it to your finger,” said the voice..

After that, I called “Information Please” for everything.. I asked her for help with my geography, and she told me where Philadelphia was. She helped me with my math. She told me my pet chipmunk that I had caught in the park just the day before, would eat fruit and nuts.

Then, there was the time Petey, our pet canary, died. I called, Information Please,” and told her the sad story.. She listened, and then said things grown-ups say to soothe a child. But I was not consoled. I asked her, “Why is it that birds should sing so beautifully and bring joy to all families, only to end up as a heap of feathers on the bottom of a cage?”

She must have sensed my deep concern, for she said quietly, ” Wayne , always remember that there are other worlds to sing in.”  Somehow I felt better.

Another day I was on the telephone, “Information Please.”
“Information,” said in the now familiar voice. “How do I spell fix?” I asked.

All this took place in a small town in the Pacific Northwest . When I was nine years old, we moved across the country to Boston . I missed my friend very much. “Information Please” belonged in that old wooden box back home and I
somehow never thought of trying the shiny new phone that sat on the table in the hall. As I grew into my teens, the memories of those childhood conversations never really left me..

Often, in moments of doubt and perplexity I would recall the serene sense of security I had then. I appreciated now how patient, understanding, and kind she was to have spent her time on a little boy.

A few years later, on my way west to college, my plane put down in Seattle . I had about a half-hour or so between planes. I spent 15 minutes or so on the phone with my sister, who lived there now. Then without thinking what I was doing, I dialed my hometown operator and said, “Information Please.”

Miraculously, I heard the small, clear voice I knew so well.

I hadn’t planned this, but I heard myself saying,

“Could you please tell me how to spell fix?”

There was a long pause. Then came the soft spoken answer, “I guess your finger must have healed by now.”
I laughed, “So it’s really you,” I said. “I wonder if you have any

idea how much you meant to me during that time?”

I wonder,” she said, “if you know how much your call meant to me.
I never had any children and I used to look forward to your calls.”

I told her how often I had thought of her over the years and I asked if I could call her again when I came back to visit my sister.
“Please do”, she said. “Just ask for Sally.”

Three months later I was back in Seattle .  A different voice answered, “Information.” I asked for Sally.“Are you a friend?” she said.
“Yes, a very old friend,” I answered.

“I’m sorry to have to tell you this,”She said. “Sally had been working part time the last few years because she was sick. She died five weeks ago.”

Before I could hang up, she said, “Wait a minute, did you say your name was Wayne ?”
“Yes.” I answered.

“Well, Sally left a message for you. She wrote it down in case you called.Let me read it to you.”

The note said, “Tell him there are other worlds to sing in.
He’ll know what I mean.”

I thanked her and hung up. I knew what Sally meant.

Never underestimate the impression you may make on others..
Whose life have you touched today?
Why not pass this on? I just did…. Lifting you on eagle’s wings.
May you find the joy and peace you long for.
Life is a journey… NOT a guided tour.

Wishing you a joyful week!


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