Tag Archives: Email

Normal is whatever you know (or knew)…

2 Mar

Have you heard the saying “this is the new normal”? Every time someone says this, I wonder, what is the “OLD NORMAL” ?

I believe that “normal” is whatever you know to be true, and I liked what I knew as normal before the economy took a turn for the worse in 2008.  I remember people following up on their promises, treating others with respect, giving common courtesy to strangers.

I don’t see that today – and if the new normal means any of the following, I simply want to go back to the “normal” I know with respectful people who live lives of integrity.  Here’s what I find with the “new normal”:

  • An erosion of respect for others: such as cutting in line ahead of others (who are waiting), insulting people without apology, breaking promises, making commitments that cost others money and then not showing up, making false excuses, outright lying, etc.;
  • A lack of common courtesy: such as not saying thank you when someone does something for you, not responding to voice mail or email messages from friends, not letting people know you’ll be late, not acknowledging presents or gifts, etc.;
  • Outright rudeness: such as dominating conversations with others (and then not listening to them talk), ignoring and interrupting, temper tantrums when you don’t get your way, rude remarks, inconsideration, selfishness, etc.
  • Unilateral, self-centered behavior: such as calling friends for support when you need it, but not being there for them when they call you for support;
  • Taking advantage of the generosity of others and then abusing it: such as asking to stay with a friend while you get on your feet, then staying for months (without paying a thing);
  • Talking out of turn with third parties: I have a former friend whose daughter asked to store furniture temporarily in my garage for a couple of months, now six months later (after ignoring my continued requests to vacate the items) she badmouths me to others because I will no longer give her the free storage.

What is your experience with “normal” behavior in today’s society?  It is easy to blame the economy for the downturn in niceness, but I think that rudeness is becoming the “new normal”.

I long for a return to niceness and common courtesy – is that too much to ask?  I want the “old” normal that I know and loved where kindness and positive comments prevailed.

Be kind to one another today!

Carol

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Reliance is unreliable…

15 Oct

Do you know that the only person you can ever rely on 100% is you?

This obvious realization came crystal clear to me this week as multiple situations (that relied on the response of others) came to a head and had a variety of outcomes. At the end of the week, I find myself seeking to reduce my reliance on others – it’s just too unreliable!

I must be an eternal optimist because even though the situation keeps repeating itself (people promise and then don’t deliver)… and still I trust the next person who promises to do something.  I’m finding the situation getting worse as the recession continues!

Don’t you wonder sometimes what happened to the work ethic of yesterday where people DID what they said they’d do?  More and more often the Four Agreements by don Miguel Ruiz emerge – especially agreement #2 – Don’t take ANYTHING personally.  It is a difficult challenge (for me at least) to realize that some people simply disappoint by not following through on what they promise – and they do so with everyone, everywhere.  It is not a personal affront – but it does feel personal when it happens repeatedly to you.

Here’s rundown of my week (and this is NOT atypical):

  • Three weeks ago I won tickets to a local concert from a radio station, and for three weeks I’ve tried to coordinate to pick up the tickets.  Twenty-one days later and exactly 24 hours before the event, I finally received the tickets despite multiple promises to mail them, deliver them, leave them at a predetermined place and tens of phone calls, voice mails, emails, and insisting that I would have the tickets imminently.
  • A client I’ve worked with for two years gave me specific instructions for submitting course evaluations to them which they in turn would deliver to the end-user.  I did my part immediately and they promised to send the papers to the user within a day. A week and a half later the end-user issues a statement blaming me for not sending the papers – and my client contact confesses that they sent an email to the end-user but neglected to attach the needed documents over a week ago.
  • I made arrangements with a hotel to ship leftover documentation from a class back to a client.  The hotel promised to do so but said client never receives it.  Multiple phone calls and emails to the hotel and then back and forth with the client finally got the hotel to deliver on their original promise to ship the materials – almost two weeks later.
  • An international conference where I am presenting a keynote speech in two weeks promises to put up the program on their website for months now.  After multiple emails asking for an update, the conference finally confesses that it wasn’t a big priority to them, and finally their travel agent contacts me to make travel arrangements (only 2 weeks out from the conference).

The amount of rework, babysitting to make sure promises are kept, follow-up with emails, voice mails, phone calls and meetings is absolutely out of control these days.  Actions speak louder than words – and it seems more and more today that words are just wishful thinking of actions that may or may not ever occur.

What’s your experience?  Do you find yourself having to followup an email 5 or 6 times (at least) before you receive an answer?  And leaving multiple voice mails before you ever (if ever) receive a response?

Have you discovered any great remedial actions that increase responsiveness or do you just “suck it up” and don’t hold your breath when someone promises to do something and then routinely neglects to follow through?

Wishing you a successful and streamlined end of your work week!

Regards,
Carol

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